Customer Service

Embers provides in-house service and installation to products purchased from Embers Store only.  Our service and installation area covers an area within a 30 mile radius.

If you have questions about a product purchased from Embers or need to set up service - you can call the store at 615.309.7738 .

For products not purchased from Embers, it is best to reach out to the product manufacturer directly, or where you purchased your items.

Our focus is on providing quality service as well as assistance with warranties when needed with purchase of your gas logs, fireplaces, gas grills, outdoor kitchen appliances, fire pits, outdoor heaters, and more when you buy from us.

Let us know how we can SERVE you today.

  • Extend Your Patio Season with an Outdoor Fireplace

    Nashville’s cooler nights are starting to arrive! Want to extend the amount of time you get to enjoy your patio, deck or backyard? Those who come into Embers this time of year are often looking to add a fire pit, fire table or an outdoor f[...]

  • Appliances & Home Upgrade Spending Up 9% During Pandemic

    There's no denying it -- the economy and the way consumers behave has changed due to the effects of the ongoing coronavirus pandemic on how we live, work...and spend. Tourism and travel have had obvious major declines, but multiple industries ar[...]

  • Lynx Professional Grills: Video Walkthrough

    Kick back and relax and enjoy this quick introduction to Lynx Professional built-in and freestanding grills. Many consider these grills to be the top-of-the-market with the most extensive set of chef-friendly features you get in an outdoor grill[...]

  • Grill All Day: Weekend Breakfast 3 Ways

    Did you know you can cook 3 full exciting or healthy meals a day on your grill? There's a whole world of new flavors and tastes to open up for breakfast, lunch and dinner once you step outside and put your outdoor kitchen to good use. The "most [...]

  • Feel The Burn: Firing Up an Alfresco Grill

      Take a look at chef Johan Magnusson firing up an Alfresco Grill, including tips & tricks that get you up to speed & cooking in no time on these professional-grade gas grills.       Throughout the years, Alfresco has[...]

  • Thinking About an Outdoor Kitchen? Planning Tips From The Embers Team

    What do you do with that boring deck or under-utilized backyard area? Lots of Nashville homes have great potential to transform their outdoor space into sophisticated outdoor living and cooking areas without requiring major changes or major cons[...]