Customer Service

Embers provides in-house service and installation to products purchased from Embers Store only.  Our service and installation area covers an area within a 30 mile radius.

If you have questions about a product purchased from Embers or need to set up service - you can call the store at 615.309.7738 .

For products not purchased from Embers, it is best to reach out to the product manufacturer directly, or where you purchased your items.

Our focus is on providing quality service as well as assistance with warranties when needed with purchase of your gas logs, fireplaces, gas grills, outdoor kitchen appliances, fire pits, outdoor heaters, and more when you buy from us.

Let us know how we can SERVE you today.