Customer Service

Embers provides in-house service and installation to products purchased from Embers Store only.  Our service and installation area covers an area within a 30 mile radius.

If you have questions about a product purchased from Embers or need to set up service - you can call the store at 615.309.7738 .

For products not purchased from Embers, it is best to reach out to the product manufacturer directly, or where you purchased your items.

Our focus is on providing quality service as well as assistance with warranties when needed with purchase of your gas logs, fireplaces, gas grills, outdoor kitchen appliances, fire pits, outdoor heaters, and more when you buy from us.

Let us know how we can SERVE you today.

  • Creating Distinctive Outdoor Indoor Looks With Transitional Flooring

    Creating Distinctive Outdoor Indoor Looks With Transitional Flooring

    There’s nothing better than having a home that is perfectly coordinated to coexist with the outdoors. You get the tranquility of nature and wonderful fresh air flowing right into your home. This effect can be hard to achieve when you are i[...]

  • Featured on My Southern Home TV – Outdoor Kitchen Tour!

    Featured on My Southern Home TV – Outdoor Kitchen Tour!

    One of our customers recently had their outdoor kitchen by Embers Grill & Fireplace Store on My Southern Home TV with Kimberly Greenwell! They do a detailed walkthrough on the homeowner's kitchen and outdoor living area in Nashville. https:/[...]

  • How To Winterize Your True Outdoor Refrigerator

    How To Winterize Your True Outdoor Refrigerator

    Everyone of our under counter units is UL-rated for outdoor use, and just because we’re known for keeping drinks cold in some of the hottest places on the continent, doesn’t mean our units aren’t used in some fairly chilly places as well. Each y[...]

  • Our Outdoor Kitchens on My Southern Home TV | Episode 1

    Our Outdoor Kitchens on My Southern Home TV | Episode 1

    We're proud to have been featured on My Southern Home multiple times for our outdoor kitchen designs in Nashville! Here Embers Grill and Fireplace Store President Reed Shandoff discusses a recent project with Kimberly Greenwell of My Southern Ho[...]

  • Cooking with Planks on a Big Green Egg!

    Cooking with Planks on a Big Green Egg!

    Cooking with planks lets you create extraordinarily flavorful food! Cooking with planks on a Big Green Egg lets you do the same thing, but in a much easier way! “Plank cooking” goes back to Native American food preservation methods, [...]

  • Free 48″ Pizza Peel and Pizza Turner in Designer Red with Any Alfa Grill Purchase

    Free 48″ Pizza Peel and Pizza Turner in Designer Red with Any Alfa Grill Purchase

    What better way to make the perfect pizza at home than with an Italian-designed Alfa pizza oven that comes right from the birthplace of pizza? The Alfa factory and headquarters is based in Anagni, right between Roma and Napoli. These places shou[...]