Customer Service

Embers provides in-house service and installation to products purchased from Embers Store only.  Our service and installation area covers an area within a 30 mile radius.

If you have questions about a product purchased from Embers or need to set up service - you can call the store at 615.309.7738 .

For products not purchased from Embers, it is best to reach out to the product manufacturer directly, or where you purchased your items.

Our focus is on providing quality service as well as assistance with warranties when needed with purchase of your gas logs, fireplaces, gas grills, outdoor kitchen appliances, fire pits, outdoor heaters, and more when you buy from us.

Let us know how we can SERVE you today.

  • Grill All Day: Weekend Breakfast 3 Ways

    Did you know you can cook 3 full exciting or healthy meals a day on your grill? There's a whole world of new flavors and tastes to open up for breakfast, lunch and dinner once you step outside and put your outdoor kitchen to good use. The "most [...]

  • Feel The Burn: Firing Up an Alfresco Grill

      Take a look at chef Johan Magnusson firing up an Alfresco Grill, including tips & tricks that get you up to speed & cooking in no time on these professional-grade gas grills.       Throughout the years, Alfresco has[...]

  • Thinking About an Outdoor Kitchen? Planning Tips From The Embers Team

    What do you do with that boring deck or under-utilized backyard area? Lots of Nashville homes have great potential to transform their outdoor space into sophisticated outdoor living and cooking areas without requiring major changes or major cons[...]

  • Artisan Outdoor Kitchens: Professional Series Grills vs. American Eagle Series Grills

    The Embers Blog is focusing in on Artisan grills and outdoor kitchen products – we’ve had several customers in our Franklin showroom recently with lots of questions about this brand! Artisan, also known as Artisan Grills, is position[...]

  • Start Your Ultimate Backyard Dream

    The long days and comfortable nights of Nashville's summer are here, and there's never been a better time to have the perfect environment at home. More and more local homeowners are putting time and money into transforming their homes' outdoor s[...]