Customer Service

Embers provides in-house service and installation to products purchased from Embers Store only.  Our service and installation area covers an area within a 30 mile radius.

If you have questions about a product purchased from Embers or need to set up service - you can call the store at 615.309.7738 .

For products not purchased from Embers, it is best to reach out to the product manufacturer directly, or where you purchased your items.

Our focus is on providing quality service as well as assistance with warranties when needed with purchase of your gas logs, fireplaces, gas grills, outdoor kitchen appliances, fire pits, outdoor heaters, and more when you buy from us.

Let us know how we can SERVE you today.

  • Memorial Day Sale Alert! Save Up to $200 on Blaze Grills!

    Memorial Day Sale Alert! Save Up to $200 on Blaze Grills!

    Memorial Day is almost here. This big shopping holiday features savings from Blaze Grills, a popular premium manufacturer. From May 23 - May 30, you can save up to $200 on various Blaze Grills' models. "This Memorial Day discount by Blaze is a r[...]

  • Celebrate National BBQ Month with Big Green Egg

    Celebrate National BBQ Month with Big Green Egg

    May may just be Big Green Egg’s favorite month! Between their Mother’s Day recipes and National BBQ Month offerings, the team over at BGE knows how to celebrate with mouthwatering food. Big Green Egg recently shared their secrets to [...]

  • Big Green Egg: Show Mom Some Love With Breakfast & Brunch Ideas

    Big Green Egg: Show Mom Some Love With Breakfast & Brunch Ideas

    The team at Big Green Egg is at it again for the Mother’s Day holiday. They’ve put out a whole bunch of tasty themed recipes for breakfast or brunch on a Big Green Egg. Big Green Egg says that these dishes are best served with a glas[...]

  • Big Green Egg: Valentine’s Day Recipes Galore

    Big Green Egg: Valentine’s Day Recipes Galore

    The team at Big Green Egg excels at more than just making the world’s best ceramic smokers. They’ve released really interesting themed recipes for Valentine’s Day that include brunch, dinner and dessert that you can make using [...]

  • Montigo’s New Luxury Tornado Fireplace Now Available

    Montigo’s New Luxury Tornado Fireplace Now Available

    The cozy feeling that sitting beside a fireplace provides is second to none. Sitting beside the fireplace in your home with your loved ones helps you bond better as you watch the view together. Fireplaces also help create romantic settings in ho[...]

  • Artisan Grills by Alfresco: Taking a Deep Dive

    Artisan Grills by Alfresco: Taking a Deep Dive

    More and more of our customers at our Franklin showroom are opting for Artisan brand grills by Alfresco when buying a grill or designing a complete outdoor kitchen with our assistance. Besides the retro-classic design that is a hit with buyers, [...]