Customer Service

Embers provides in-house service and installation to products purchased from Embers Store only.  Our service and installation area covers an area within a 30 mile radius.

If you have questions about a product purchased from Embers or need to set up service - you can call the store at 615.309.7738 .

For products not purchased from Embers, it is best to reach out to the product manufacturer directly, or where you purchased your items.

Our focus is on providing quality service as well as assistance with warranties when needed with purchase of your gas logs, fireplaces, gas grills, outdoor kitchen appliances, fire pits, outdoor heaters, and more when you buy from us.

Let us know how we can SERVE you today.

  • Time For an Outdoor Kitchen? Planning Tips From Embers Store

    Time For an Outdoor Kitchen? Planning Tips From Embers Store

    Is your deck or backyard space under-utilized? Lots of Nashville homes have great potential to transform their outdoor space into sophisticated outdoor living and cooking areas without requiring major changes or major construction. Whether you l[...]

  • Enhance Your Patio With an Outdoor Fireplace

    Enhance Your Patio With an Outdoor Fireplace

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  • Save on Blaze Grills Now Thru February 15!

    Save on Blaze Grills Now Thru February 15!

    President's Day is almost here. This big shopping holiday features savings from Blaze Grills, a popular premium manufacturer. From February 12th - 15th, you can save $150 on the Blaze 4 Burner Professional Grill Head and $100 on their  3 Burner [...]

  • Black Friday <em>Plus</em>! Save 10% on Evo Outdoor Cooktops & Cart Grills (Thru 12/7)

    Black Friday Plus! Save 10% on Evo Outdoor Cooktops & Cart Grills (Thru 12/7)

    The biggest shopping days of the year are coming up fast, and we're joining in the celebration with promotions from one of leading luxury grill manufacturers. From now through December 7, 2020, you can enjoy 10% savings on outdoor grill models b[...]

  • Extend Your Patio Season with an Outdoor Fireplace

    Extend Your Patio Season with an Outdoor Fireplace

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  • Appliances & Home Upgrade Spending Up 9% During Pandemic

    Appliances & Home Upgrade Spending Up 9% During Pandemic

    There's no denying it -- the economy and the way consumers behave has changed due to the effects of the ongoing coronavirus pandemic on how we live, work...and spend. Tourism and travel have had obvious major declines, but multiple industries ar[...]