Customer Service

Embers provides in-house service and installation to products purchased from Embers Store only.  Our service and installation area covers an area within a 30 mile radius.

If you have questions about a product purchased from Embers or need to set up service - you can call the store at 615.309.7738 .

For products not purchased from Embers, it is best to reach out to the product manufacturer directly, or where you purchased your items.

Our focus is on providing quality service as well as assistance with warranties when needed with purchase of your gas logs, fireplaces, gas grills, outdoor kitchen appliances, fire pits, outdoor heaters, and more when you buy from us.

Let us know how we can SERVE you today.

  • Our Outdoor Kitchens on My Southern Home TV | Episode 1

    Our Outdoor Kitchens on My Southern Home TV | Episode 1

    We're proud to have been featured on My Southern Home multiple times for our outdoor kitchen designs in Nashville! Here Embers Grill and Fireplace Store President Reed Shandoff discusses a recent project with Kimberly Greenwell of My Southern Ho[...]

  • Cooking with Planks on a Big Green Egg!

    Cooking with Planks on a Big Green Egg!

    Cooking with planks lets you create extraordinarily flavorful food! Cooking with planks on a Big Green Egg lets you do the same thing, but in a much easier way! “Plank cooking” goes back to Native American food preservation methods, [...]

  • Free 48″ Pizza Peel and Pizza Turner in Designer Red with Any Alfa Grill Purchase

    Free 48″ Pizza Peel and Pizza Turner in Designer Red with Any Alfa Grill Purchase

    What better way to make the perfect pizza at home than with an Italian-designed Alfa pizza oven that comes right from the birthplace of pizza? The Alfa factory and headquarters is based in Anagni, right between Roma and Napoli. These places shou[...]

  • Big Green Egg’s 4th of July Recipes!

    Big Green Egg’s 4th of July Recipes!

    July 4th is the perfect time to celebrate outdoors with family and friends, and the ease-of-use and versatility of the Big Green Egg allows you the opportunity to enjoy your guests, create wonderful memories together and enjoy summer recipes wit[...]

  • 4th of July Sale! Free Infrared Burner Upgrade by Blaze Grills

    4th of July Sale! Free Infrared Burner Upgrade by Blaze Grills

    The 4th of July holiday is almost here. This big shopping holiday features savings from Blaze Grills, a popular premium manufacturer. Now through Jul;y 4, you get a free Infrared Sear Burner upgrade when you buy a new Blaze Grill. "This 4th of J[...]

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    Your Father’s Day Menu from Big Green Egg

    Big Green Egg is working hard to make Father’s Day special! The team over at BGE knows how to celebrate with mouthwatering food, and they’ve released multiple recipes to make for Dad on his day! Big Green Egg recently shared their se[...]